1. How can I place an order?

To place an order, simply browse through our website, select your desired items, and click on the Add to Cart button. Once you’re ready, click on your shopping cart and proceed to checkout. Follow the instructions to complete your payment, and your order will be confirmed!

2. Do I need an account to place an order?

No, you do not need an account to place an order. However, creating an account will allow you to track your orders, save your information for future purchases, and access exclusive offers.

3. Can I modify or cancel my order?

Once your order is placed, it cannot be modified or canceled unless there is an issue with the item or shipping details. Please contact us immediately if there’s a problem, and we’ll do our best to assist you.

4. What payment methods do you accept?

We accept various payment methods, including credit/debit cards, PayPal, and other secure payment options. Your payment details will be processed securely.

5. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. Use this number to track your order on the carrier’s website.

6. Do you ship internationally?

Yes, we offer international shipping! Shipping costs and delivery times will be calculated at checkout based on your location.

7. How long will it take for my order to arrive?

Delivery times vary depending on your location and the shipping method chosen. Generally, orders are processed within 1–3 business days, with delivery times ranging from 5–15 business days for standard shipping. Expedited shipping options are also available.

8. Can I return or exchange an item?

Yes, we accept returns within 30 days from the date of delivery. Items must be unused and in original packaging. For more details, please visit our Returns & Refunds Policy.

9. What if I received a damaged or incorrect item?

We apologize for any inconvenience. If you receive a damaged or incorrect item, please contact us immediately with photos of the item and your order number. We’ll resolve the issue by sending a replacement or processing a full refund.

10. How do I care for my clothing?

For specific care instructions, please refer to the care label attached to each item. We recommend following the care instructions to ensure your items last longer. If you have any questions about a particular fabric, feel free to reach out!

11. Do you offer gift cards?

Yes, we offer digital gift cards that can be purchased on our website. They can be used to shop for any product on hjskjik.shop.

12. How can I contact customer service?

You can reach our customer service team via email at hgb3366@aliyun.com or through the Contact Us page on our website. We’re here to help with any questions or concerns!